Return Policy Guidelines and Information
<h2>Refund Policy</h2>
<p>We want you to love your order! If something isn't right, we're here to make it right.</p>
<h3>Returns</h3>
<p>We accept returns on eligible items within <strong>30 days</strong> of delivery. Items must be unused, unwashed, and in original condition.</p>
<h3>Custom & Personalized Orders</h3>
<p>All <strong>custom and personalized items</strong> (custom hats, laser-engraved wood art, etc.) are <strong>final sale</strong> and are not eligible for return or exchange unless there is a defect or error on our part.</p>
<h3>Return Shipping</h3>
<p>We've got you covered — <strong>return shipping is on us</strong> for eligible returns. Once your return is approved, we'll send you a prepaid shipping label.</p>
<h3>Refunds</h3>
<p>Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed to your original payment method within <strong>5–7 business days</strong>.</p>
<h3>Damaged or Defective Items</h3>
<p>If your item arrived damaged or defective, please contact us within <strong>7 days</strong> of delivery with a photo and we'll make it right immediately.</p>
<h3>How to Start a Return</h3>
<p>Email us at <a href="mailto:support@ubscustom.com">support@ubscustom.com</a> with your order number and reason for return and we'll take it from there.</p>