Shipping and Returns
Shipping & Returns
At Uintah Basin Swag (ubscustom.com), we strive to provide your custom apparel, trucker hats, and unique handcrafted items with zero hassle. Below you will find the exact breakdown of how we fulfill your items and how we handle returns. [1, 2, 3]
📦 Shipping Policy
We process and ship orders diligently to get your gear to you as quickly as possible. [3]
- Delivery timeframe: Most domestic orders arrive within 5–12 business days after fulfillment.
- International shipping: Currently we only ship Nationwide.
- Tracking details: Sent directly to your email as soon as your carrier label is printed.
- Local pickup: Available at our storefront located at 27 W Main Street Suite 4, Vernal, Utah. [4, 5]
🔄 Return & Exchange Policy
If something is not right with your order, we are here to help make it right. [4]
- Damaged or defective items: Contact us at Info@ubscustom.com within a few days of delivery if your item arrives damaged, incorrect, or defective. [1, 4]
- Pre-authorization required: All returns must be requested and approved via email first. Items sent back without prior contact will not be accepted. [1]
- Return address: Approved returns must be mailed directly to: 27 West Main Suite #4, Vernal, Utah 84078. [1]
- Sizing exchanges: Eligibility is dependent upon the item condition and specific guidelines listed at checkout. [4]
- Custom orders: Personalized items, custom engravings, and customized team gear are final sale and non-returnable. [2]
If you'd like, I can:
- Add details about your standard processing/fulfillment timeline before shipping
- Outline specific packaging requirements for sizing exchanges
- Draft an email template your customers can use to request a return